Return Policy

Effective Date: August 12, 2026

30-Day Satisfaction Guarantee

Your satisfaction is important to us. Eligible Brilliante Crystal Cleaner products may be returned within 30 days after the order is delivered, subject to the conditions below.

Before returning any product, email Sales@BrillianteCrystalCleaner.com with your name, order number, the product you wish to return, and the reason for the return.

Do not ship a return until you receive return authorization and instructions from us. A Brilliante Crystal Cleaner team member will normally respond within one business day.

Retail Orders

Opened or unopened retail products may be eligible for return within 30 days after delivery.

To qualify:

• The product must have been purchased directly from BrillianteCrystalCleaner.com
• You must provide your order number or other reasonable proof of purchase
• Opened bottles must be returned with the bottle, packaging when available, and any remaining contents
• The product must not have been emptied, excessively used, deliberately damaged, altered, refilled, or misused
• The product must have been used and stored according to its label and instructions
• The return must be authorized before it is shipped

Products purchased from another retailer, marketplace, or distributor must be returned through the original seller according to that seller’s return policy.

Wholesale and Bulk-Pack Orders

Unopened and resalable wholesale or bulk packs may be eligible for return within 30 days after delivery.

If one bottle from a wholesale or bulk pack was opened for evaluation, we may consider a return of the pack after reviewing the circumstances.

A wholesale or bulk pack is not eligible for a satisfaction-based full-pack refund if multiple bottles or units have been opened, used, distributed, transferred, or resold.

Incorrect, damaged, defective, or leaking wholesale shipments remain eligible for review under the Damaged, Defective, Leaking, or Incorrect Orders section below.

Wholesale account approval and additional wholesale discounts do not change these return requirements unless Brilliante Crystal Cleaner agrees otherwise in writing.

Damaged, Defective, Leaking, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, leaking, or different from what you ordered, contact us as soon as possible at Sales@BrillianteCrystalCleaner.com. To help us resolve the issue, we may reasonably request:

• Your order number
• A description of the issue
• Photographs of the product, packaging, shipping label, damage, or leakage
• Confirmation of the quantity affected

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution. When the return results from our error or a product arrives damaged, defective, or leaking, Brilliante Crystal Cleaner will provide instructions and cover reasonable approved return or replacement shipping costs.

Do not discard a damaged or defective product or its packaging until we confirm that it is no longer needed for review.

Return Shipping

For preference-based or satisfaction-based returns, the customer is responsible for return shipping costs.

Original shipping charges, including expedited shipping charges, are nonrefundable unless the return results from an error by Brilliante Crystal Cleaner or the product arrived damaged, defective, or leaking.

We strongly recommend using a trackable shipping service. Brilliante Crystal Cleaner is not responsible for return packages that are lost, misdirected, or damaged before reaching us.

Returns sent without authorization may be delayed, refused, or returned to the sender.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will include the eligible product purchase price and applicable sales tax. Any nonrefundable shipping charges will be excluded.

Approved refunds are issued to the original payment method within 5–10 business days after the return is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at Sales@BrillianteCrystalCleaner.com.

Returns That May Be Refused

To the fullest extent permitted by law, we may refuse or reduce a satisfaction-based refund when:

• The request is submitted more than 30 days after delivery
• The product was not purchased directly from BrillianteCrystalCleaner.com
• The customer cannot provide reasonable proof of purchase
• The product was emptied, excessively used, deliberately damaged, altered, refilled, or misused
• The product was used contrary to its label, instructions, or safety warnings
• The return was shipped without authorization
• Multiple units from a wholesale or bulk pack were opened, used, distributed, or resold
• The return appears fraudulent, abusive, or inconsistent with this policy

Nothing in this Return Policy limits any right or remedy that cannot legally be excluded under applicable consumer-protection law.

Cancellations

Contact us immediately if you need to cancel an order. We will try to accommodate the request, but we cannot guarantee cancellation after an order has entered processing or has shipped.

If an order has already shipped, it will be handled according to this Return Policy.

Contact Us

For return authorization, damaged-order assistance, or questions about this Return Policy, contact:

Brilliante Crystal Cleaner
14938 Delano St, Suite B
Van Nuys, CA 91411
Email: Sales@BrillianteCrystalCleaner.com